Comments on: From the Feedback Files: Traveling with Kids

By: find best on-line savings accounts

find best on-line savings accounts — Sat, 23 Aug 2008 08:49:49 +0000

Nice site, thanks.

By: Tyler

Tyler — Sat, 12 Apr 2008 00:25:19 +0000

Hi Gene,
I’m happy to hear you and your family are going on a trip! Your best bet to secure reservations for you, your wife, and child is to run your search on here at Kayak.com for two adult tickets. Kayak is a search engine and will find the best possible flight options for you. When you find the perfect flight, go ahead and click on the price or the airline name and Kayak will hand you directly to the website of the air carrier. So, you wont actually book your reservation with Kayak.com, you’ll use us to save you time and the hassle of searching all the different sites out there…we do it for you!
Once you’re on the air carriers website, I suggest you contact them directly to inquire about they’re specific rates and fees for traveling with children. You have some background info from our blog post, so you’ll have no problem asking the right questions about traveling as a family.
Hope this helps!
-Tyler

By: Gene

Gene — Fri, 11 Apr 2008 23:23:57 +0000

Hi,
I hope you can help me answer a specific question. If my wife and I are traveling overseas with our 1.5 year old, do we first buy tickets through Kayak.com, and then contact the airline (foreign carrier) and handle our daughter’s ticket? Is this the recommended procedure? Any risk of the carrier having a problem with us going about it this way? Thanks!

By: Tyler

Tyler — Tue, 01 Apr 2008 18:50:27 +0000

Thanks for the comment Jen - I fixed the Southwest link. Stay tuned for this Friday’s Feedback File post!

By: Tyler

Tyler — Tue, 01 Apr 2008 18:37:02 +0000

Thanks for the feedback! At Kayak, we absolutely LOVE our users and the feedback they give us. Unlike most other companies you were referring to, every single feedback, suggestion, or question sent in to Kayak is personally answered by one of our employees…don’t be surprised if you get a response directly from out CTO! Stay tuned for our weekly “From the Feedback Files” post…we’ll post a new one every Friday. Thanks again for the kind words…make sure you tell all your friends too!
-Tyler

By: Jen

Jen — Tue, 01 Apr 2008 01:59:32 +0000

Good info. But the Southwest link points to the JetBlue page.

By: feedbacker

feedbacker — Sat, 29 Mar 2008 20:32:07 +0000

It’s so great to finally see someone doing something good with their user’s feedback. I’ve always wondered if it was a machine that would create auto-replies to the ‘contact us’ questions. I always leave feedback or suggestions or ask questions, and rarely get a response from a person. Not sure if you guys do that but at least it’s nice to see you providing some useful tips here. Keep it up!