Archive for the ‘Travel Industry’ Category

From the Feedback Files: Did your travel plans just go bankrupt?

Friday, April 4th, 2008

News of an economic slowdown have been all over the media, and the travel industry is starting to feel the effect as well. ATA and Aloha Airlines have recently declared bankruptcy. With the news, our mailbox has been filling up with the question, “What’s going to happen to my travel plans?” We’ve done a little research to help answer this question.

What do I do if I booked a flight with Aloha or ATA Airlines?

Aloha Airlines is working with United Airlines and Hawaiian Airlines to rebook trips. Unfortunately, ATA has limited rebooking options. Travelers who purchased tickets from Southwest under the codeshare agreement can contact Southwest for rebooking. For other ATA travelers, your best bet is too look to another airline. Here is a list of other airlines serving ATA destinations. There is quite a bit of coverage so you should be able to find another airline.

Can I get a refund?

Both Aloha and ATA suggest contacting your credit card company or travel agency directly to see about getting a refund. If you paid by check or debit card, it’s a little more difficult; you’ll need to file a claim with the bankruptcy court. To file now, click here.

Aloha suggests filing with the bankruptcy court as well, but they don’t provide any more details.

Is my ticket still valid if I purchased my ticket through Southwest Airlines, but operated by ATA?

You should contact Southwest directly at (800) 308-5037. They have implemented a plan to take care of all customers who purchased a Southwest ticket scheduled to travel on ATA by rebooking them on new itineraries. For even more information click here.

Is my ticket still valid if I purchased my ticket through Aloha Airlines, but operated by United?

Yes. I recommend you contact United Airlines directly to confirm your reservations 1-800-UNITED1

If you learn something that we haven’t posted here, please leave a comment to help your fellow travelers.